Last Updated: October 11, 2024
1. Introduction
At Aeonaxy, we value your satisfaction with our products and services. This Refund Policy outlines our guidelines for refunds and returns. By using our services or purchasing our products, you agree to this policy.
Digital Products and Services
2. Software as a Service (SaaS) Products
For our SaaS products, we offer a 14-day money-back guarantee from the date of purchase. If you are not satisfied with the service within this period, you can request a full refund.
To request a refund:
- Contact us at contact@aeonaxy.com within the 14-day period
- Provide your order number and reason for the refund request
3. Educational Courses and Digital Content
For our educational courses and digital content:
- If you haven’t accessed or downloaded the content, you can request a full refund within 7 days of purchase.
- If you have accessed or downloaded the content, refunds will be evaluated on a case-by-case basis.
4. Exceptions
Refunds will not be provided in the following circumstances:
- After the specified refund period has expired
- For personalized or custom-made products, unless defective
- If the terms of use for a product or service have been violated
- For third-party services or products that we resell
5. Refund Processing
- Approved refunds will be processed within 5-10 business days.
- Refunds will be issued using the original payment method when possible.
6. Cancellation of Recurring Services
For services with recurring payments:
- You can cancel at any time by logging into your account or contacting us at contact@aeonaxy.com
- Cancellations will take effect at the end of the current billing cycle
- No partial refunds will be given for unused periods of service
7. Changes to This Policy
We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting to our website.
8. Contact Us
If you have any questions about this Refund Policy, please contact us at:
Email: contact@aeonaxy.com